It all started because I have a terrible deadline looming that I am struggling to meet. Spending four hours on the internet searching looking for good mobile phone deals was therefore inevitable. I have always been a pre-paid kinda gal, but I do love a gadget so, and there was these lovely ones, all shiny and lovely. All I had to do was sign up to a little teensy weensy little 18 month contract and pay them a little bit of money up front. Just £8.50 a month and a new Lovely Shiny Shiny would be mine. Delivered straight to my door. Easy. Nice. Shiny.
Besides, if I actually purchased a phone, it meant that the four hours that I had just spent tooling around on the internet was not time-wasting, but responsible, well thought out consumer research. I was good, not bad.
I filled in all the little boxes on the screen, and they said they Lovely Shiny would arrive the next day. I would have a new Lovely Shiny and a phone contract, just like a grown-up. I was excited. Then, a couple of hours later, they sent me another one saying that I wasn't allowed to give them my money. Not this week. Last week, of course, Virgin Media was happy to sign me up and install cable internet, TV and telephone for about three times the amount we were talking about now. This week, nada. They were kind enough to offer me the opportunity to pay some credit check agency in Essex twelve quid for the priviledge of telling me why I was no longer worthy, but apart from that, I could fuck off.
I was a little hurt.
Resilient little bunny that I am, I found another deal with another company the next day. In fact, this one was WAY cheaper, so the day before's events seemed like a little caress of luck(so much for my consumer research of the day before). All went well. They asked me more questions, which I found encouraging. The address bit took some time,because they wanted three year's worth. I decided to gloss over the Sydney flat and the brief soujourn in Morningside and stick to just three addresses for the last year. After that,there was just the Elwood Hibiscus Palace.
This time I got two e-mails. First, telling me that they got the form. Secondly, telling me my order had been lodged and I could expect my Lovely Shiny forthwith. Gadget greedy, I dreamed of all the things I could do with my new gadget. I couldn't actually think of any that would be particularly useful, but whatever they were I would be able to do them in style.
Having run out of distractions, I actually did some work. Then another email arrived. And a text. They didn't want me either. A double-barelled rejection from this lot, just in case I was in any doubt. The odd little episode of rejection I can handle. The mini-series, however, I was finding unpleasant. To give them their due, though, they at least had the good grace to tell me that the problem was not having lived in the UK for three years. And they didn't try and charge me twelve quid for the knowledge.
Then another e-mail arrived. Right back at the start, I had sent Verging Meanier an e-mail to ask if I could just add a phone to my already purchased bundle. Yesterday, they hadn't replied. Today, 24 hours after Virgin Mobile had told me to fuck off and take my business elsewhere, they replied. They advised, in that annoying Virgin chirpy-chappy prose that makes you want to slap the little fuckers, that they would absolutely LOVE to help me. Was I aware they had a deal for as little as £8.50? All I had to do was call their Sales Department and they would sort it all out. They would have rung me, they said, except I hadn't given them a phone number, i.e. the phone number that they had provided me with the week before.
I toyed with the idea of writing back to tell them that I was aware of their £8.50 a month deal, having tried to purchase that very deal the day before, but by this time I was half convinced a balaclava-clad swat team was downstairs in an unmarked van preparing to storm the flat and take my internet away.
A minor aside. I was allowed to VOTE here from the moment I arrived.
To cut a long story short, I therefore remain a pre-paid girl, and by all accounts am doomed to remain so for another two years. No Lovely Lovely Shiny for me.
Fuck you, too, Mr Branson.
Word Vault 2018
5 years ago
6 comments:
Gawd, I hate the mobile phone companies - all about shiny ads and limited customer service. And then the 'We would have rang you, but..." just points out how frustrating this process is.
You should send this on to Sir Dick. Apparently he likes a good complaint letter:
http://www.geekologie.com/2009/01/unhappy_virgin_airways_passeng.php
PS when I first saw the title of this post I thought you were writing for these guys: http://fuckyoupenguin.blogspot.com/
It's a blog that cheers me even in the midst of the most shitty admin.
Ah Virgin, is there anything they can't pretend that they do well?
Take heart, they are closing megastores faster than Richard is hiring bikini girls, and have pulled out of the financial business here in Australia. I got a Virgin credit card yonks ago because I hate the big banks - they've now sold that business to Westpac, the very pricks I was trying to avoid in the first place.
Let's call him Dick from here on.
hey, bridge - i've joined your blog followers list and now urge to get back into your fiction...POST HASTE!
ps..BigBluePen is me....Jacqui...
Dear BigBluePen, Welcome aboard. Is that urge to return to fiction a comment on the blog?
Post a Comment